RETURNS
If you wish to return your purchase please first notify us by email to chinnorgifts@gmail.com Please do not return any goods without first receiving an email authorisation from us. We will then reply with instructions and if applicable confirm your returns address. For unwanted goods with all original packaging notified to us within 30 days and authorised by us we will refund the item cost. If outside 14 days at our discretion

In the case of damaged/defective products, please first email with details as above within 2 days of receipt (we may need you to send photograph(s). We will reply with instructions which may include offer of replacement or refund. 
Goods returned for any other reason are refunded at our option 

Where a return is required we will ask you to address, repack the product(s) in their original as received packaging together with the packing note (or order acknowledgement) stating the reason for the return. For non-faulty products returned in non-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item. Refunds will only be made once the returned Products are received by us in good saleable. Please note, items purchased from the website can only be returned directly to the address stated in our returns authorisation email. This returns policy does not affect your statutory rights.